The ability to read difficult individuals out of unproductive situations to improved performance and better working relationships, is an essential management skill. Dealing with difficult people equips you with proven techniques and strategies to enable you to anticipate problem people, stop troubling from escalating and help awkward staff to become fully contributing members of the team. Find out how to handle difficult people successfully by developing vital observation and communication skills, avoiding confrontation, working for co-operation and resolving conflicts. Self-assessment exercises enable you to measure your skill techniques and tactics offer guidance and advice. This workshop is an invaluable for any one - from project leader to senior manger, who has responsibility for leading a team of one or more colleagues.